Support

FAQ 30

• How do I check the calculation method and emissions factor used for data entries?
• What is the difference between single activity upload (New Upload) and Multi-Site Upload?
• How to Attach a Document at Meter Data Level
• How do I attach a Reference Document to a Data Entry?
• What types of documents can be attached to Activity Data?

View all 30

Getting Started 12

• Navigating the ESG Platform.
• What is the GHG Dashboard?
• What is the Energy Use Dashboard?
• How do I set organisational Financial Year?
• How do I set a corporate currency?

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User Access 12

• User roles and responsibilities
• Creating a new user
• What does the Site Administrator role do? How can I change a user role to Site Administrator?
• I have created a new user, but the user has not yet received the account activation email.
• How to change a User’s Password?

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Instant Reporting 8

• How do I generate a report using the Instant Reports screen?
• How do I export and download a report in a different format?
• How do I create and save a report template?
• How do I include and exclude buildings/assets from a Report?
• What types of Reports can be generated?

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Scheduled Reporting 2

• What is Scheduled Reporting?
• How do I schedule a report?

Key Performance Metrics (Intensity Metrics) 4

• How to setup a new Key Performance Metric?
• Examples of Key Performance Indicators (KPI)
• Creating Key Performance Indicator's (KPI's) in bulk
• Uploading Key Performance Indicator's (KPI's) in bulk via the Multi-Site Uploader

Targeting 2

• How to turn on/off Targeting
• How to set a target?

Well to Tank (WTT) 1

• How do I turn on/off Well to tank (WTT)

Radiative Forcing 1

• How do I turn on/off Radiative Forcing?

Managing Reporting/Organisation Structures 7

• How to switch between Geographical View and Organisational View
• How do I edit the Financial Year of my organisation within Diligent ESG?
• How do I create a new node within the current organisational structure?
• How do I edit an organisational node?
• How do I move an organisational node?

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Facility, Building, Asset Setup 6

• How do I create a facility?
• How do I edit an existing Facility or Building?
• How do I delete an existing Facility or Building?
• How do I add a new building or asset?
• How do I close a Building?

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Managing Emissions Activities 3

• How do I add a data item to an activity?
• How do I add, edit or delete existing data entries?
• How do I close an Activity?

Document Manager 4

• Where is the Document Manager located?
• How to use the Document Manager?
• How do I add tags in the Document Manager?
• What types of documents can be saved in the Document Manager?

Excel Upload 11

• Types of Excel Uploads
• How do I view previous activity uploads?
• How do I add data using Multi-Site Upload function?
• I have uploaded the wrong spreadsheet, how do I remove it?
• Spreadsheet Formatting

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Data Completeness and Auditing 9

• How to Audit the system?
• How do I run a Data Entry Status Report?
• Data Completeness Explained
• How do I use the Data Completeness Screen?
• How do I Export the Data Completeness table?

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Quick Connect (Semi-Automated Data Entry) 3

• How do I set up Quick Connect automated uploads?
• Automated Uploads via Quick Connect
• Is SFTP available?

Meter Manager 8

• How do I find the Meter Manager?
• How do I add a new meter?
• How do I search for a meter in the Meter Manager screen?
• How to add Manual Data to a Meter
• How do I close a meter?

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Extrapolation 2

• Extrapolation methods
• How to Use the Extrapolation Feature

Refrigeration and Air Conditioning 9

• How to add a Refrigeration or Air-Conditioning Activity?
• Refrigerant Calculation Methods - Two option in the System
• How to add Refrigerant Data using the Refrigerant Use method.
• How to add Data to a Refrigeration or Air-Conditioning activity using the Screening Method?
• Information required for Refrigeration/Air-conditioning/HVAC data entry

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Bulk Activity Configuration 4

• What is Bulk Activity Configuration?
• How to use Bulk Activity Configuration to setup Interval Data Completeness settings
• Bulk Activity Configuration to set Non Interval Completeness settings
• Bulk Activity Configuration to set Email Reminder and Alerts Settings

Repeat Upload 2

• How to Setup and Complete the Repeat Upload for Multi Upload (Multiple Activities Upload)
• How to Setup and Complete the Repeat Upload for New Upload (Single Activity Upload)

Survey Tool 13

• Adding a new survey
• Survey Settings
• Adding new survey pages
• Selecting Recipients for survey
• How do I notify recipients to respond to the survey?

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New Bulk Uploader tool 0

Integrations 1

• Configuring a HighBond integration

Waste Fraction Module 5

• How do I create a new custom Waste Fraction?
• How do I map a new emission factor to my Waste Fraction?
• How do I configure new Waste Fraction activities?
• How do I know which volume to mass conversion is required for my Waste Fraction?
• Original Waste Module vs Waste Fractions Module