How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How do I check the calculation method and emissions factor used for data entries?
What is the difference between single activity upload (New Upload) and Multi-Site Upload?
How to Attach a Document at Meter Data Level
How do I attach a Reference Document to a Data Entry?
What types of documents can be attached to Activity Data?
View all 31
Navigating the ESG Platform.
What is the GHG Dashboard?
What is the Energy Use Dashboard?
How do I set organisational Financial Year?
How do I set a corporate currency?
View all 12
Managing user access
User roles and responsibilities
Creating a new user
Changing a user’s role
I have created a new user, but the user has not yet received the account activation email.
How to change a User’s Password?
View all 12
Creating an instant report
Exporting a report
Creating a report template
Including and excluding buildings from reports
View all 9
What is Scheduled Reporting?
How do I schedule a report?
Key Performance Metrics (Intensity Metrics)
How to setup a new Key Performance Metric?
Examples of Key Performance Indicators (KPI)
Creating Key Performance Indicator's (KPI's) in bulk
Uploading Key Performance Indicator's (KPI's) in bulk via the Multi-Site Uploader
How to turn on/off Targeting
How to set a target?
Well to Tank (WTT)
How do I turn on/off Well to tank (WTT)
How do I turn on/off Radiative Forcing?
Managing Reporting/Organisation Structures
How to switch between Geographical View and Organisational View
How do I edit the Financial Year of my organisation within Diligent ESG?
How do I create a new node within the current organisational structure?
How do I edit an organisational node?
How do I move an organisational node?
View all 7
Facility, Building, Asset Setup
How do I create a facility?
How do I edit an existing Facility or Building?
How do I delete an existing Facility or Building?
How do I add a new building or asset?
How do I close a Building?
View all 6
Managing Emissions Activities
How do I add a data item to an activity?
How do I add, edit or delete existing data entries?
How do I close an Activity?
Where is the Document Manager located?
How to use the Document Manager?
How do I add tags in the Document Manager?
What types of documents can be saved in the Document Manager?
Types of Excel Uploads
How do I view previous activity uploads?
How do I add data using Multi-Site Upload function?
I have uploaded the wrong spreadsheet, how do I remove it?
View all 11
Data Completeness and Auditing
How to Audit the system?
How do I run a Data Entry Status Report?
Data Completeness Explained
How do I use the Data Completeness Screen?
How do I Export the Data Completeness table?
View all 9
Quick Connect (Semi-Automated Data Entry)
How do I set up Quick Connect automated uploads?
Automated Uploads via Quick Connect
Is SFTP available?
How do I find the Meter Manager?
How do I add a new meter?
How do I search for a meter in the Meter Manager screen?
How to add Manual Data to a Meter
How do I close a meter?
View all 8
How to Use the Extrapolation Feature
Refrigeration and Air Conditioning
How to add a Refrigeration or Air-Conditioning Activity?
Refrigerant Calculation Methods - Two option in the System
How to add Refrigerant Data using the Refrigerant Use method.
How to add Data to a Refrigeration or Air-Conditioning activity using the Screening Method?
Information required for Refrigeration/Air-conditioning/HVAC data entry
View all 9
Bulk Activity Configuration
What is Bulk Activity Configuration?
How to use Bulk Activity Configuration to setup Interval Data Completeness settings
Bulk Activity Configuration to set Non Interval Completeness settings
Bulk Activity Configuration to set Email Reminder and Alerts Settings
How to Setup and Complete the Repeat Upload for Multi Upload (Multiple Activities Upload)
How to Setup and Complete the Repeat Upload for New Upload (Single Activity Upload)
Adding a new survey
Adding new survey pages
Selecting Recipients for survey
How do I notify recipients to respond to the survey?
View all 13
New Bulk Uploader tool
Configuring a HighBond integration
Managing waste fractions
Creating custom waste fractions
Mapping emission factors to waste fractions
Configuring waste fraction activities
Understanding volume to mass conversion for waste data
Original Waste Module vs Waste Fractions Module