If you create a user, they will receive an email which includes their login details along with an activation link to confirm their username and activate their new account. 

This activation link will expire if not selected within 14 days. 

A user can contact their administrator who can resend their activation link. The administrator can find this option within the User Details section of their profile within User Management. 

If the user has not received the account activation email 30 minutes after the new user was created, try the following options: 

  1. Check that the email has not gone into the email spam folder of the user which may happen from time to time due to the long link contained in the email. 
  2. Check that the email address was entered correctly during the setup of that new user. In Diligent ESG, select the Settings icon, select User Management, and then check the new user's email address to verify it is correct. 
  3. If the user still cannot find the password email, contact Support. 

If the user has attempted to input their password more than 5 times, the user must contact support@accuvio.com to unlock their account.