User Access

Users are managed by the CompanyAdmin Role. This person is usually the sustainability manager and/or members of the Carbon/Sustainability Management team. Users can be restricted to see and access only specific assets or buildings thus improving privacy and also reducing the possibility of human error.

How many user roles are there, and what are their responsibilities?
There are five user roles,  Administrator (Sustainability Manager) - unrestricted access, controls user access. Reader (Executives) - ability to run repo...
Wed, 10 Aug, 2022 at 2:57 PM
How to create a New User?
Step 1: Select the settings icon from the top right of the screen and then click on "User Management" button from the drop down menu.  Step 2: Ne...
Wed, 10 Aug, 2022 at 2:58 PM
What does the Site Administrator role do? How can I change a user role to Site Administrator?
The "Site Administrator" role allows a user to create, edit, and delete activities/meters for the buildings they manage (buildings assigned by the...
Wed, 10 Aug, 2022 at 11:55 AM
I have created a new user, but the user has not yet received the account activation email.
If the user has not received the account activation email 30 minutes after the new user was created try: Step 1: Check that the email has not gone into ...
Wed, 10 Aug, 2022 at 11:24 AM
How to change a User’s Password?
Users can change their password in a number of ways:   On the login screen:  To change your password on the login screen, click on the "Forgot Passw...
Wed, 10 Aug, 2022 at 2:45 PM
How do I change my password?
Your password can be changed on the login screen as shown below by clicking on the "Forgot Password?" button. Your password can be changed on t...
Wed, 10 Aug, 2022 at 11:52 AM
What happens if I have forgotten my password?
If a user forgets their password, they can simply click on "Forgotten Password?" link on the login page. Enter their user name and then click subm...
Wed, 17 Aug, 2022 at 4:10 PM
How to change User Access Level?
Administrator users can change/edit other users in the User management section, they can activate, lock out, change password and assign user roles and build...
Wed, 10 Aug, 2022 at 12:50 PM
How to limit User Access by Asset/Building?
Each user can be restricted to see only the buildings/assets that are assigned to them. Step 1: Select the settings icon from the top right of the screen a...
Wed, 10 Aug, 2022 at 2:29 PM
How do I Lock Out a user?
Within the system users cannot be removed or deleted for auditing purposes, ensuring there is a full audit trail for all data entries and amendments or chan...
Tue, 25 Oct, 2022 at 12:21 PM