User Access

Users are managed by the CompanyAdmin Role. This person is usually the sustainability manager and/or members of the Carbon/Sustainability Management team. Users can be restricted to see and access only specific assets or buildings thus improving privacy and also reducing the possibility of human error.

User roles and responsibilities
The following are the available roles and associated responsibilities for a Diligent ESG user. User role Example user Responsibilities Accuvio Au...
Thu, 31 Aug, 2023 at 4:35 PM
Creating a new user
Important: For auditing purposes, you cannot delete users. If you create a user in error, you can lock out that user profile. For further information about ...
Thu, 31 Aug, 2023 at 4:39 PM
What does the Site Administrator role do? How can I change a user role to Site Administrator?
The "Site Administrator" role allows a user to create, edit, and delete activities/meters for the buildings they manage (buildings assigned by the...
Wed, 10 Aug, 2022 at 11:55 AM
I have created a new user, but the user has not yet received the account activation email.
If the user has not received the account activation email 30 minutes after the new user was created try: Step 1: Check that the email has not gone into ...
Wed, 10 Aug, 2022 at 11:24 AM
How to change a User’s Password?
Users can change their password in a number of ways:   On the login screen:  To change your password on the login screen, click on the "Forgot Passw...
Wed, 10 Aug, 2022 at 2:45 PM
How do I change my password?
Your password can be changed on the login screen as shown below by clicking on the "Forgot Password?" button. Your password can be changed on t...
Wed, 10 Aug, 2022 at 11:52 AM
What happens if I have forgotten my password?
If a user forgets their password, they can simply click on "Forgotten Password?" link on the login page. Enter their user name and then click subm...
Wed, 17 Aug, 2022 at 4:10 PM
Editing user profiles
In the User management section, administrators can edit other user profiles. They can activate, lock out, change the password, and assign user roles and bui...
Thu, 31 Aug, 2023 at 4:38 PM
How to limit User Access by Asset/Building?
Each user can be restricted to see only the buildings/assets that are assigned to them. Step 1: Select the settings icon from the top right of the screen a...
Wed, 10 Aug, 2022 at 2:29 PM
How do I Lock Out a user?
Within the system users cannot be removed or deleted for auditing purposes, ensuring there is a full audit trail for all data entries and amendments or chan...
Tue, 25 Oct, 2022 at 12:21 PM