FAQ

How do I check the calculation method and emissions factor that was used?
By default, the software selects automatically the most appropriate emissions factors for the activity input you have selected, for the applicable date peri...
Wed, 23 Jun, 2021 at 11:34 AM
I have created a new user, but the user has not yet received the account activation email.
If the user has not received the account activation email 30 minutes after the new user was created try: 1) Check that the email has not gone into the e...
Wed, 23 Jun, 2021 at 11:35 AM
What is the difference between single activity upload (New Upload) and Multi-Site Upload?
Single activity upload can only upload one spreadsheet per activity per building at a time. There can be multiple activity types in the spreadsheet, but onl...
Tue, 22 Jun, 2021 at 4:03 PM
How do I attach a document to an activity?
If desired a user can upload any document or image to serve as an audit trail using the “Upload Attachments" button on the Activity Data Analysis Scree...
Tue, 22 Jun, 2021 at 4:08 PM
What types of documents can be attached to Activity Data?
If desired the user can upload any document or image to serve as an audit trail in the Activity Data Analysis screen.  The types are;  Excel Docum...
Wed, 11 Sep, 2013 at 4:23 PM
How many languages can the software system be viewed in?
The system can be viewed in up to 70 languages, through the use of Google Translate. 
Wed, 23 Jun, 2021 at 11:44 AM
How do I add a supplier?
Please note only Administrator users can add suppliers, if you can not access the supplier management section you are not Administrator user. Contact your a...
Mon, 26 Nov, 2018 at 1:55 PM
How do I Design or Edit the dashboard layout?
The dashboard charts can be designed or redesigned to a layout the user requires by following the steps below.   Step 1: Navigate to the "Dashboard D...
Wed, 23 Jun, 2021 at 11:43 AM
What is the difference between gross and net calorific value?
When adding data for certain fuel types, you will be asked to select a calorific value. There are two options to choose from: Gross Calorific Value Net ...
Wed, 23 Jun, 2021 at 11:48 AM
How to create activities for numerous locations whilst creating a single new activity.
You can set an activity to numerous buildings/assets, meaning you would only have to create it once for example for when you have a large organisation.   ...
Wed, 23 Jun, 2021 at 11:52 AM