Depending on the location in which a user is situated on the Diligent ESG system and their role, they can change their password using one of the following processes: 

  • Resetting your password 
  • Changing your password 
  • Requesting a change of password 

Note: If a user is locked out of the system after multiple failed login attempts, an administrator can unlock the user’s account, if the system has not automatically unlocked the user or they have not reset their password. To unlock an account as an administrator, go to Unlocking a user’s account. 

 

Resetting your password 

All types of users can reset their own password at the login screen. This option can also be used if you forget your password. 

  1. To reset your password on the login screen, in the E-mail field, enter your email address and select Next. 
  2. Select Forgot password. 
  3. In the E-mail field, enter your email address. 
  4. Select Send reset instructions 
  5. Follow the instructions to reset your password in the email that you receive. 

 

Changing your password 

When logged in to the system you can change your password in your Profile options 

  1. In Diligent ESG, select the Profile icon  and select Change Password. 
  2. In the Current Password field, enter your existing password. 
  3. In the New Password and Confirm New Password fields, enter your new password. Your new password must be at least eight characters long and contain at least one lower and one upper case letter, one number, and one special character. 
  4. Select Change. 

Your password changes immediately. 

 

Requesting a change of password 

In the systems settings, administrators can request that a user change their password. You can also request an administrator of your account to change your password.  

  1. In Diligent ESG, select the Settings icon and select User Management. 
  2. Select Select beside the user that you want to change their password. 
  3. Select Reset Password. 

After the administrator selects Reset Passwordthe user will receive an email with a link to change their password. 

  1. In the Email field, the user enters their email address. 
  2. In the New Password and Confirm New Password fields, the user enters their new password. The new password must be at least eight characters long and contain at least one lower and one upper case letter, one number, and one special character. 
  3. The user selects Reset. 

 

Unlocking a user’s account  

If a user is locked out of the system after multiple failed login attempts, an administrator can unlock the user’s account, if the system has not automatically unlocked the user or they have not reset their password. 

  1. If you are an administrator, select the Settings iconand select User Management. 
  2. Search for the user you want to unlockand select Select beside their username. 
  3. In the User Details section, clear the Locked Out checkbox. This user can now attempt to login again using their original password. 
  4. Select Save.